• Delivery country: Poland
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Delivery country:

Shop rules


  • 1. Definitions

Administrator/Seller - Altech Izabela Piotrowska with its registered office in Wroclaw, ul. Gen. Stefana Grota-Roweckiego 91, 52-232 Wroclaw, Poland, NIP number 899-130-80-38, and REGON number: 020329055, starting activity date: 2006-07-14, owner and administrator of the skyfenster.com online store;

Store – online store operated by the Administrator, accessible through a dedicated website: SkyFenster.com

Client – natural person over 13 years of age, where a consent of this person’s legal representative is required in case of not being over 18 years of age, unless the person has full legal capacity, and also a legal person or organisational entity without legal personality on whom applicable laws and regulations confer legal capacity, person or entity which uses the Store, and especially which orders products available in the Store in accordance with the principles specified in these Regulations;

Consumer – Client being a natural person who makes purchases in the Store in the scope not directly related to the person’s business or professional activity.

Product – products delivered by the Seller, presented in the Store, which may be the subject of sale agreement;

Account – collection of resources in the information and communication system of the Seller, marked with an individual name (login) and password provided by the Client, where the data provided by the Client and information concerning his/her placed orders in the Store are collected.

Order – customer’s declaration of will expressed with the Store’s functionality, indicating e.g.: type and quality of the Product available in the Store at the time of the Order, price, place of the Product’s delivery, Client’s data. The Order constitutes an offer to enter the agreement on the purchase of the Product of parameters expressed in the Order;

Sale Agreement – agreement on the sale of the Product within the meaning of the regulations of the Civil Code, concluded between the Seller and the Client, with the use of the Store’s website;

Regulations – the Regulations of the SkyFenster.com online store 

Registration form - a form available in the Store, enabling the creation of an Account.

Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment.

Basket / Shopping Cart - an element of the Store's software in which the Products selected for purchase are displayed by the Customer, and it is also possible to set and modify the Order data, in particular the quantity of products.

  • 2. General information

These Regulations define the rules of the Store’s functioning, including the rules for placing orders for the products available in the Store, rights and obligations of the Client and Administrator, terms for the conclusion and termination of the Product Sale Agreements, withdrawal from the Sale Agreement, compliant procedures, and also personal data protection principles. These Regulations are applicable to all Clients, including those placing orders. Every Store user is obliged to become familiar with the Regulations and to comply with their provisions.

Every person using the Store has a possibility to contact the Administrator through addresses, including e-mail and/or phone numbers indicated under the “Contact” tab on the website of the Store.

Store product browsing does not require registration. Placing orders by the Client for the products available in Store is possible after the registration defined in §3 or by providing necessary personal and address data enabling the order execution without registration;

To use the Store, including product browsing and placing orders for the products available in it, it is necessary to have: a) computer, laptop, multimedia device with an access to the Internet; b) web browser, such as Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Safari; c) JavaScript enabled in the browser; d) active electronic mail address (e-mail address).

The Client is obliged to use the Store in accordance with legal provisions and good manners, respecting personal goods, copyrights and intellectual property of the Seller and third parties. It is forbidden to undertake any actions which could influence the proper functioning of the Store, including an interference in the Store’s content or its technical elements, and providing unlawful content. It is forbidden to use the Store for other purposes than it was originally created for, especially including spamming, or for example running commercial, advertising, or promotional activities.

The sale of the products available in the Store is made through the Internet in a form of Sale Agreement concluded at a distance between the Client and the Seller.

The goods visible on the Store’s website at the moment of the order placement are the subject of transaction.

Information about the Products available on the Store’s website do not constitute the offer in the meaning of the Civil Code.

Order placement is equal to the acceptance of terms introduced in these Regulations.

  • 3 Creating an Account in the Store

To create an Account in the Store, you must complete the Registration Form. The condition of Registration is to agree to the content of the Regulations and provide personal data marked as mandatory

Creating an Account in the Store is free.

Logging in to the Account is done by entering the login and password set in the Registration Form.

The Customer may, at any time, without giving any reason and without incurring any fees, remove the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the address

  • 4. Orders

The Client may place an Order for chosen Products 24 (twenty four) hours a day and 7 (seven) days per week.

In order to place the order, it is necessary to log into the Store using the created Account (concerns persons who registered themselves in the Store and created the Account) or to use the possibility to place the Order without registration, and proceed as follows:

a) indicate the Products available in the Store the Client is interested in purchasing by using the option “ADD TO BASKET” (or equivalent);

b) choose the way of delivery;

c) provide, in a complete and true manner, the data of the Order’s recipient and the address where the Products are to be delivered or check the option of personal collection, and also provide the contact phone number;

d) provide data for invoicing if these are different than the data provided for the Order’s delivery, if the Client needs the VAT invoice to be issued;

e) choose the method of payment;

f) confirm the Order, including the total price of the Order with delivery and possible additional costs (if such would occur), and the fact of familiarization with these Regulations by clicking the option “Order now and pay” (or other equivalent). Until the moment of the Order placement confirmation – clicking the option „Order now and pay” (or other equivalent) – the Client has the possibility to modify the Order.

ATTENTION ! When ordering, there are no shipping costs!  Shipping costs to be agreed with the seller after placing the order !

The Order placement by the Client constitutes an offer for the Seller to enter the Sale (purchase) Agreement of the ordered Product/Products.

After placing the Order, an e-mail will be sent to the e-mail address of the Client provided on the Client’s Account or during the process of Order placement for purchases without registration confirming that the Client’s Order placement is received by the Seller. This e-mail is not equal to the statement on the offer acceptance, mentioned in section 3 hereinabove, and the conclusion of the Sale Agreement. If the Order’s execution is possible, an e-mail will be sent to the Client’s e-mail address with a confirmation of the Order acceptance for execution. At the moment of the Order acceptance by the Seller, the Sale Agreement between the Seller and the Client is concluded having as its object the ordered Products and is executed under conditions determined by these Regulations.

The Sale Agreement concluded between the Client and the Seller concerning the purchase of given Product from the Store is subject to time-limits and lasts throughout the period of the Order execution. The place of performance connected with the Product purchasing in the Store is the delivery address indicated by the Client, with the reservation of products collected personally by the Clients, where the place of performance is the personal collection point chosen by the Client.

The Administrator neither controls nor verifies the identification data of the Clients provided by the Clients during the Order placement process. The Client declares, that the data provided during the Order placement process are true. The Administrator may condition the Client’s Order acceptation on the authentication of the provided data in duly justified cases when suspicions that the data is false exist. The Client is obliged to update the data necessary for the Order execution and to immediately inform the Seller about each change of the data which has an influence on the proper execution of the Order.

The availability of the Product chosen by the Client is the condition of the Order’s execution. If the chosen Product and/or part of the Products included in the Order would not be available, the Seller must immediately inform the Client about the fact with a request to make decision concerning further proceedings in case of the Order’s execution. The lack of the Client’s decision concerning the way of the Order’s execution or lack of possibility to contact the Client caused by circumstances beyond the control of the Seller, after 7 days of receiving the abovementioned information from the Seller, is equal to the Client’s withdrawal from the execution of the Order, and the Order is automatically cancelled. If the Client has already paid for the Product – the Seller will reimburse the amount paid for the Order including paid delivery costs within 14 (fourteen) days from the Order cancellation. If the Order would be executed partially because of the lack of Products ordered by the Client, the Client bears the costs only for the delivery of the first consignment. The delivery costs of other consignments resulting from additional orders arising from the division of the original Order are borne by the Seller. Regardless of the Client’s rights described hereinabove, when the ordered Products are unavailable and there is no possibility to execute the Order placed by the Client, the Seller has the right to cancel the Order, and also must promptly inform the Client about the undertaken actions. If the Client has already paid for the Products – the Seller will reimburse the amount paid for the Order including paid delivery costs within 14 (fourteen) days from the Order cancellation.

  • 5. Prices of the products and payments

Prices provided next to the Products available in the Store are prices expressed in Euro (EUR) including VAT in the statutory binding rate (23%). The prices provided in the Store are binding at the moment of the Order placement by the Client. The cost of the Product delivery chosen by the Client of a value indicated in the Order will be added to the amount of the Order. The information concerning the total amount of the Order, including the cost of all products and their delivery in accordance with the method of delivery chosen by the Client, is introduced to the Client within the frameworks of the Client’s “Shopping basket”, placed order and in the e-mail concerning the Order acceptance for execution sent by the Seller.

The Client may choose the following methods of payment for the ordered Products:

a) bank transfer,

b) cash on a personal collection in our warehouse in Wroclaw, Poland

The Client does not have the possibility to pay for the part of the Order upfront and then for the part of the Order on delivery. The payment method may depend on the type of the product and/or the place of the Order’s collection.

The Client shall provide the name and surname/company name and the Order number in the transfer title. The lack of any of the abovementioned elements in the transfer title may extend the period of Order.

The Seller issues and provides the sales note (VAT invoice) to the Client with products after the Order execution.

If the payment for the ordered Products is not credited to the Seller’s account within 14 days from the Order acceptance for execution (except for the payment on delivery), the Order is automatically cancelled.

The Seller reserves the right to implement changes in the offer of his Products, especially in terms of the quantity and price of the sold Products, adding and removal of Products from the offer, and carrying out and cancelling promotion actions and sales. The right mentioned in the former statement does not influence the Order placed by the Client before the effective date of the change, especially the price, established rules of promotion actions or sales, which are to be executed under the same conditions.

The promotional offers available in the Store shall not be combined or mixed, unless the regulations of the given promotional offer or information provided in the Store state otherwise.

As far as the given Products available in the store are under the warranty, this information, including the detailed contents of the warranty, is provided with the description of this type of the Product.


  • 6 Shipment

The shipment takes place on business days within max. 21 days after receiving the payment on our account.

The shipment takes place from Poland via foreign courier companies

The average delivery time can be 5-10 days. The delivery time may vary depending on the country to which the products are ordered in the store.

Shipping costs to be agreed with the seller after placing the order

  • 7. Withdrawal from the Sale Agreement and the products’ return

The Client being a Consumer has the right to withdraw from the Sale Agreement concluded with the Seller within 14 days, without a justified reason in this regard, by submitting suitable statement. Consumer may submit the statement by return form, however it is not obligatory. In order to meet the withdrawal deadline, it is sufficient to send the statement before the deadline’s expiry to the email address - skyfenster@gmail.com

The time to withdraw from the Sale Agreement starts for the Sale Agreement for which the entrepreneur forwards the product – from the moment when the Consumer, or other designated by the Consumer third party other than the carrier, takes possession of the product; and in case where the Sale Agreement covers many products which are provided separately, in batches, or in parts – from the moment when the Consumer takes possession of the last product, batch, or part.

The condition to withdraw from the Sale Agreement, in accordance with the section 1 hereinabove, is to send the ordered Products back to the Seller’s address provided in § 1. The Product return should be performed immediately, not later than 14 days from the day of the Consumer’s withdrawal from the Sale Agreement. In order to meet the withdrawal deadline, it is sufficient to send the Products back to the Seller’s address before the deadline’s expiry. The costs for the ordered Products’ return to the Seller are borne by the Consumer.

The reimbursement of the amount due resulting from the withdrawal from the Sale Agreement is performed using the same method of payment as the method used by the Consumer, unless the Consumer agrees to another method of reimbursement of the amount due, which does not generate any additional costs for the Consumer, immediately, not later than 14 days from the date when the statement concerning the withdrawal from the Sale Agreement is received. However, the Seller may suspend the reimbursement of payments received from the Consumer until the ordered Products are returned to the Seller, or until the proof of the Products’ dispatch is provided, whichever is the sooner.

If the Consumer chose a method of the Products’ delivery other than the least expensive type of standard delivery offered by the Seller, the Seller is not obliged to reimburse additional costs borne by the Consumer.

The return is only possible if the goods have no signs of use. The returned goods can’t have a torn original packaging and can’t be damaged. In the case of a return, proof of purchase must be returned (receipt or invoice).

The Consumer bears responsibility for the decrease of the value of the Products resulting from the usage of the Products in a way that extends beyond the necessary manner to state the character, features and functioning of the Product.

In case of valid withdrawal from the Sale Agreement, the Sale Agreement is considered as not concluded.

  • 8. Complaints

All products available in the Store are brand new, free of physical and legal flaws, and have been legally introduced for sell.

The Seller is obliged to deliver the products to the Clients without physical or legal flaws.

If a guarantee has been granted on the Product, information about it as well as its content will be included in the description of the Product in the Store.

Complaints should be reported via e-mail to the following address: skyfenster@gmail.com. The complaint should include at least the name, surname, address, date of the Sale Agreement’s conclusion which constitutes a basis for the complaint, subject of the complaint with the indication of claim, e-mail or correspondence address, and a description of reported issues, and also a Product being the subject to the complaint with the proof of purchase in case of complaint concerning a Product, in order to allow the Seller to investigate the case and state the opinion concerning the validity of the reported claim or submitted statement.

If the data or information provided in the complaint require supplementing, the Seller will contact the person who reported the complaint to ask for supplementing in the required scope before the compliant is investigated.

Proper complaints will be investigated by the Seller within up to 14 days from the moment of the complaint’s receipt and sent to the e-mail address provided in the complaint.

The Products sold by the Seller may be covered by a warranty issued by the manufacturer or distributor. The warranty rights shall be exercised in accordance with the conditions provided on the warranty card.

The Seller’s decision concerning the reported complaint is final, which does not exclude the Client’s right to pursue claims through legal proceedings in the court.

  • 9. Personal data

While performing the Account’s registration or placing the Order, the Client expresses the consent for the processing of data (including personal data) included in the entire registration form and Order by the Seller in the scope of the granted authorisation, especially within the scope of the execution of the Order placed in the Store and provision of services by electronic means performed by the Seller.

Personal data administrator is the Seller. Every Client has the right to access and update the data concerning the Client, and also has the right to demand the data removal. Personal data may be corrected or removed after logging into the Client’s Account or by a notification reported to the Seller.

The Seller processes personal data in order to provide services by electronic means, conclude and perform Sale Agreements on the Products ordered by the Client in the Store, perform the complaint investigation process, execute the procedure of the reimbursement of amount due in case of the withdrawal from the Sale Agreement, and if the Client consents to receive commercial information by electronic means – also to send the Store Newsletter to the Client and other commercial information by electronic means to the provided e-mail address, including the information concerning the Administrator, Store, available products, offer, sales, and also information concerning the products and services of entities cooperating with the Administrator.

  • 10. Final Provisions

Contracts concluded through the Online Store are concluded in English.

The Seller reserves the right to amend the Regulations for important reasons, it is: changes in the law, changes in methods of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Regulations.

The Regulations shall enter into force on 1 July 2019

Call: 0048537538532

Write: skyfenster@gmail.com


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